Privacy Policy
Effective Date: January 1, 2025
Table of Contents
1. Scope
This Privacy Policy describes how Dashi POS Inc. and its subsidiaries and affiliates (collectively "Dashi", "we", "us" and/or "our") collects and manages your personal information as part of providing our Services.
This Statement primarily covers:
- Merchants: businesses that have expressed interest in using the Services or have contracted with Dashi to provide the Services within their restaurants
- Merchant Employees: employees of our Merchants that use the Services
- Guests: individuals that use the Services at one of our Merchant's restaurants, through a business partner or directly through Dashi
2. Definitions
Here are key terms used throughout this Privacy Policy:
"Services" refers to services and products (including both hardware and software) developed or administered by us, including:
- Our core point-of-sale (POS) system
- Payment processing services
- 3D interactive menu technology
- Gamified loyalty programs
- Digital ordering services
- Analytics and reporting tools
- Mobile applications and web platforms
- Restaurant management services
3. Personal Information We Collect
A. Merchants
If you are a Merchant, we collect personal information in connection with your service agreement, including:
- Name, address, email, and phone number
- Business registration and tax information
- Banking and payment information
- Government identification as required for verification
- Communications through our support channels
B. Merchant Employees
If you are a Merchant Employee, we may collect:
- Name, email, and phone number
- Employee identification information
- Role and permission information
- Payroll information (if using our payroll services)
- Time tracking and scheduling data
C. Guests
We collect information from Guests through:
- Digital ordering and payment transactions
- Loyalty program participation
- 3D menu interactions and preferences
- Contact information for order fulfillment
- Payment card information for transactions
- Dietary preferences and restrictions (voluntary)
- Feedback and communication preferences
4. How We Use Personal Information
We use your personal information to:
Provide and Support Our Services
- Process transactions and payments
- Enable 3D menu experiences and interactions
- Manage loyalty programs and rewards
- Provide customer support and training
- Maintain system security and prevent fraud
Improve and Personalize Experience
- Analyze usage patterns to enhance our Services
- Personalize menu recommendations
- Optimize restaurant operations through analytics
- Develop new features and capabilities
Communication and Marketing
- Send transaction confirmations and receipts
- Provide service updates and notifications
- Share promotional offers (with consent)
- Respond to inquiries and feedback
5. How We Share Personal Information
Dashi may share personal information in the following circumstances:
- With Merchants to fulfill orders and provide services
- With payment processors to complete transactions
- With service providers who assist in operating our platform
- With analytics providers to improve our Services
- When required by law or to protect our legal rights
- In connection with business transfers or acquisitions
We never sell personal information to third parties for marketing purposes.
6. Retention of Personal Information
We retain personal information as long as reasonably necessary to provide the Services, comply with legal obligations, and protect our legitimate business interests. Retention periods vary based on:
- The type of information and services provided
- Legal and regulatory requirements
- Business needs and operational requirements
- Your relationship with Dashi and activity level
8. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Delete your personal information
- Object to certain processing activities
- Withdraw consent where applicable
- Port your data to another service provider
To exercise these rights, please contact us using the information provided below.
9. Security
We implement comprehensive security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Employee training on data protection
- Incident response and monitoring procedures
While we implement robust security measures, no system is completely secure. We encourage you to take steps to protect your own information.
10. How to Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
Email: privacy@dashipos.com
Phone: +1 416 878 1875
Mail:
Dashi POS Inc.
Attn: Privacy Office
8171 Yonge St
Toronto, ON L3T 2C6
Last updated: January 1, 2025 | This policy may be updated from time to time. We will notify you of significant changes.